Complaints

Whilst we strive to provide you with the best service possible, if you ever need to provide feedback, or make a complaint in regards to your membership, please don’t hesitate to contact us, so that your concerns can be addressed and resolved as quickly as possible.

We take your feedback seriously, and any complaints will be dealt with in accordance with our Dispute Resolution Policy.

You can contact us by:

  • calling us on:

1800 GO SELF (1800 467 353)

  • emailing us at:

 hey@iself.com.au

  • by mail at:

iSelf

PO Box 433

Subiaco WA 6904

 

If you feel that your concern has not been resolved, you can escalate your issue to the Commonwealth Ombudsman for Private Health Insurance by visiting their website www.ombudsman.gov.au , or by phoning 1300 362 072.

Important Information

iSelf Health Insurance is issued by Phoenix Health Fund Limited (ABN 93 000 124 863), a registered private health insurer, and is arranged by Self Assured Pty Ltd (ABN 59 612 982 500) (“Self Assured”), for which Self Assured receives commission.

The iSelf Website/App is operated by Self Assured and we are an authorised representative of the AFSL holder Instreet Investment Limited (ACN 128 813 016 and AFSL 434776). The Raiz Invest Fund is issued in Australia by Instreet Investment Limited (ACN 128 813 016 AFSL 434776) a subsidiary of Raiz Invest Limited and promoted by Raiz Invest Australia Limited (ACN 604 402 815). A Product Disclosure Statement for the Raiz Invest Australia Fund is available on the Raiz Invest website and App. A person should read and consider the Product Disclosure Statement in deciding whether, or not, to acquire and continue to hold interests in the product. The risks of investing in this product are fully set out in the Product Disclosure Statement and include the risks that would ordinarily apply to investing.

Your use of the website is undertaken in accordance with the full Terms and Conditions.

Copyright © 2020 Self Assured Pty Ltd (ABN 59 612 982 500)