Whilst we strive to provide you with the best service possible, if you ever need to provide feedback, or make a complaint in regards to your membership, please don’t hesitate to contact us, so that your concerns can be addressed and resolved as quickly as possible.

We take your feedback seriously, and any complaints will be dealt with in accordance with our Dispute Resolution Policy.

You can contact us by:

  • calling us on:

1800 GO SELF (1800 467 353)

  • emailing us at:

  • by mail at:


PO Box 433

Subiaco WA 6904


If you feel that your concern has not been resolved, you can escalate your issue to the Commonwealth Ombudsman for Private Health Insurance by visiting their website , or by phoning 1300 362 072.