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Coronavirus: Keeping you Informed


At iSelf, our members trust us to help manage and protect their health; not only when they’re unwell but at times of uncertainty such as the outbreak of the Coronavirus pandemic.


What is COVID-19 (Coronavirus)?


COVID-19 or Coronavirus, is a respiratory illness caused by a new virus. As it’s a virus, antibiotics are not an effective treatment, but medical care can help manage symptoms which range from a mild cough to pneumonia.

Most people who contract Coronavirus, will experience mild illness and recover, but it’s important to stay properly informed to both take care of your own health and protect those around you.


Update from the iSelf Team.


Looking after your health has never been more important. At iSelf our priority remains supporting our members and staff. We want to assure you that we are doing our best to protect your health as well as the health of our staff and their families.

To ensure our business continues to function at full capacity, we have taken a proactive decision to enable a remote working model and implemented an additional range of preventative hygiene measures for those staff who continue to work from our Head Office.

We will continue to actively monitor the situation and update our work health and safety measures accordingly to continue to provide excellent and personal customer service to our members.

2020 Premium Adjustment Postponed


iSelf has delayed premium adjustments scheduled for 1 April 2020 for a minimum of six months. There is nothing you need to do – it will be reflected in your next premium payment and you will receive confirmation of this delay in early April.

Any changes to benefits to your iSelf hospital and extras cover from 1 April will still go ahead, as will our extended range of extra products.


You can view your current premium and product information at any time via the iSelf Online Member Service (OMS) portal.


Supporting Members with Telehealth Benefits


From today iSelf will be providing benefits for Telehealth services for Physiotherapy, Dietetics, Speech Therapy and Psychology. Claiming for these benefits will be available via the iSelf App or email.


At this time, we’re unable to provide on the spot (i.e. swiping your membership card) claiming for these services; if you have questions about claiming these benefits please contact us.


COVID-19 Hospital Admissions; We’ve got you Covered


We would like to assure all members that should you need to be hospitalised for treatment related to COVID-19 that you are covered.


Staying in Touch


In times like these, we’ll keep you informed with any updates to your iSelf membership or the private health industry. To ensure you are getting the information you need, make sure to do the following:

  • Keep an eye on the iSelf website – we will update our site as more information becomes available;

  • Like and follow iSelf on Facebook; and

  • Make sure your contact details are up to date – visit the iSelf OMS portal and to ensure your contact details to receive all communications without delay.


Most Importantly Look after Yourself


Symptoms of Coronavirus include fever, coughing, sore throat, fatigue and shortness of breath. If you feel like you could be becoming unwell it’s important to avoid contact with others; especially those who are elderly, very young or immune-compromised.

If you develop symptoms within 14 days of returning from overseas or coming into contact with a confirmed case of Coronavirus you should seek medical attention.


There is evidence that Coronavirus can spread from person to person. While the current recommendation is to distance yourself where possible, we understand this isn’t always achievable.


The good news is there are a few things you can do to help minimise your risk.


1. Clean your hands with soap and water or use an alcohol-based hand sanitiser;


2. Cover your coughs and sneezes with a tissue or elbow and dispose of the tissue immediately;


3. Avoid touching your eyes, nose and mouth;


4. Regularly clean and disinfect surfaces;


5. Keep a minimum of 1.5m distance from those coughing or sneezing; and

6. Consider wearing a face mask in public.




Additional Resources should you Require Assistance

Call Healthdirect Available 24 hours, 7 days a week, call 1800 022 222 for free health information and advice.

Make an appointment with your General Practitioner You can find a local practice, as well as other health resources in your area using by visiting the Healthdirect website. Call ahead of your appointment to the clinic so they can prepare for your arrival. Your doctor will advise if you need to get tested for Coronavirus.

Staying connected when we’re physically apart can be a great tool for maintaining a positive outlook and there are free services available if you feel like you need a little support such as Lifeline on 13 11 13.


iSelf is Here for You!


We understand this is a difficult time and should you be experiencing financial difficulty as a result of the pandemic, we encourage you to call us on 1800 467 353 or email hey@iself.com.au; we’re here for to support you.

#iSelfHealthInsurance #HealthInsurance #iSelf


Sources: health.gov.au and the World Health Organisation


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